Service Policy

Pending owner review

This is an editable draft for owner review and is not yet published. Bracketed items need owner confirmation. Do not rely on it as a final service policy.

Estimates

Every estimate shows scope, assumptions, exclusions, line items, total, deposit, remaining balance, and an expiration date. Estimates are not binding until accepted. Scope changes require a revised estimate or a customer-approved change order. Until rates are approved, you receive a request-for-estimate flow — we do not publish instant or fabricated pricing.

Booking confirmation

Submitting an estimate request does not reserve a crew or truck. A booking is confirmed only after your deposit is received AND crew and truck availability are verified. If payment is collected before availability is finalized, we explain the pending status before checkout and route unavailable jobs into an owner-managed reschedule or refund process.

Deposits

A configurable deposit secures your booking. The deposit amount and percentage are set by the owner. [Deposit percentage and minimum — owner to confirm in Settings.]

Scheduling & arrival windows

We agree an arrival window, not an exact time. Same-day and urgent requests are handled when crew and truck are available and are never guaranteed until confirmed. [Reschedule notice windows — owner to confirm.]

Cancellation & refunds

Cancellation and refund terms are configurable and set by the owner. [Refundable deposit window, reschedule fee, and notice requirements — owner to confirm in Settings before publication.]

Junk removal review

Special or potentially hazardous materials require manual review. We confirm what we can accept before booking and do not promise acceptance of every item.

Transportation

For a full-service move, we arrange the rental truck as part of your service — you do not rent the truck yourself. Labor-only help is available if you already have transportation.

Crew size

Our standard crew starts at two people, with a third available when the job requires it. Crew and truck availability must be confirmed before any booking is guaranteed.

Liability

We handle your belongings with care and document pre-existing damage where appropriate. [Insurance coverage and licensing credentials are not represented here and must be confirmed by the owner before publication.]