Privacy Policy

Pending owner review

This is a editable draft for owner review and is not yet published. Bracketed items need owner confirmation. Do not rely on it as a final privacy policy.

Information we collect

When you request an estimate, we collect your name, phone number, email (if provided), preferred contact method, service addresses, ZIP codes, property and access details, inventory and photos, scheduling details, and your referral source. We also keep a record of your estimate, deposit, and booking status if you proceed.

How we use your information

We use your information to prepare and send estimates, confirm crew and truck availability, schedule and perform your move or cleanout, collect deposits and balances, and communicate with you about your request. With your separate marketing consent, we may contact you with offers such as the first-move discount.

How we share your information

We do not sell your information. We share details with assigned crew members only as needed to perform your job. Service providers we use to operate (such as payment or messaging tools) receive only the information needed to perform their function, under their own privacy and security obligations.

Photos and uploads

Photos help us scope your move accurately. Uploads are limited in size and type, and access to customer photos is restricted. Do not include people or sensitive documents in your photos.

Data retention

We keep your request and job records for as long as reasonably needed for business operations and customer support, and as required by law. [Specific retention periods — owner to confirm.]

Your choices

You can opt out of marketing messages at any time. You may request access to or correction of your information by calling or texting us. [Formal data-request process and response timeframes — owner to confirm.]

Security

We do not store raw card details. Payments are handled through a supported payment provider's hosted checkout. Access to your records is role-restricted and logged.

Children

Our services are intended for adults. We do not knowingly collect information from children. [Specific age threshold — owner to confirm.]

Changes to this policy

We may update this policy as our practices evolve. Material changes will be posted here with an updated date.

Contact

Questions about your information? Call or text (470) 667-2062. [A dedicated privacy contact email is pending owner setup.]